Terms of service
This website is operated by Pep Brands Pty Ltd.
Throughout the site, the terms “we”, “us” and “our” refer to Pep Brands. Pep Brands offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink.
These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website.
By submitting an entry to any promotional activity run by Pep Brands, including but not limited to our Melbourne Design Week grinder competition, you agree that all submissions, including ideas, concepts, designs, artwork, written content, and any other materials provided, become the sole property of Pep Brands upon submission. Pep Brands reserves the right to use, reproduce, modify, publish, and display these materials in any media, in perpetuity, without further permission or compensation to the entrant.
By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page.
We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorised purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services.
GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us. The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
PRODUCTS
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy. We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any colour will be accurate. We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer.
All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited. We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgement, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed. For more detail, please review our Returns Policy.
ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.
DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable. You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall Pep Brands, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
INDEMNIFICATION
You agree to indemnify, defend and hold harmless Pep Brands and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes. These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.If in our sole judgement you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Australia.
CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at hello@pepbrands.co
SMS MARKETING
By consenting to Pep Brand’s SMS marketing in the checkout and initialising a purchase or subscribing via our subscription tools, you agree to receive recurring text notifications (for your order, including abandoned checkout reminders), text marketing offers, and transactional texts, including requests for reviews from us, even if your mobile number is registered on any state or federal do-not-call list. Message frequency varies. Consent is not a condition of purchase.
If you wish to unsubscribe from receiving text marketing messages and notifications, reply with STOP to any mobile message sent from us or use the unsubscribe link we provided you within any of our messages. You understand and agree that alternative methods of opting out, such as using alternative words or requests, will not be considered a reasonable means of opting out. We do not charge for the service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message and data rates may apply.
For any questions, please text HELP to the number you received the messages from. You can also contact us at hello@pepbrands.co for more information.
We have the right to modify any telephone number or short code we use to operate the service at any time. You will be notified on such occasions. You agree that any messages you send to a telephone number or short code we have changed, including any STOP or HELP requests, may not be received, and we will not be liable for honouring requests made in such messages.
To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.
Your right to privacy is important to us. You can see our Privacy Policy to determine how we collect and use your personal information.
PROMOTION TERMS & CONDITIONS (LIVE UPDATES)
Pep x Worktones Giveaway Competition Terms & Conditions
Worktones x Pep Giveaway – Terms & Conditions
1. Promoter
This promotion is conducted by Pep Brands Pty Ltd (ABN 58 672 888 130) in collaboration with Worktones (“the Promoter”).
2. Eligibility
Entry is open to Australian residents aged 18 years and over. Employees of the Promoter and their immediate families are not eligible to enter.
3. How to Enter
To enter, participants must during the competition period:
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Follow both @worktones and @eat_pep on Instagram; and
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Comment on the official competition post tagging someone they’d like to cook for, along with what’s on the menu.
Each eligible comment counts as one entry. Multiple entries are permitted provided each entry complies with these Terms & Conditions.
4. Prize
Major Prize
One (1) winner will receive:
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One personalised Worktones “Mo” apron with custom embroidery; and
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One Pep prize pack valued at approximately $150 AUD.
Additional Prizes
Additional Worktones aprons and Pep products may also be awarded as runner-up prizes at the discretion of the Promoter.
The prizes are not transferable, exchangeable, or redeemable for cash.
5. Embroidery Conditions
The embroidery application is limited to a single-colour embroidery in one placement. Final sizing, font selection, and placement are at the discretion of the designer. The winner may choose a name, initials, or short custom text, subject to approval by the Promoter.
The Promoter reserves the right to refuse requested text considered offensive, inappropriate, misleading, or infringing on third-party rights.
6. Competition Period
Entries open on 25 May 2026 and close at 11:59pm AEDT on June 7 2026.
7. Winner Selection and Notification
Winner(s) will be selected at random and contacted via Instagram direct message within seven (7) days of the competition closing.
If a winner cannot be contacted within seven (7) days, the Promoter reserves the right to redraw the prize.
8. Delivery of Prize
Prizes will only be delivered to Australian addresses.
The Promoter takes no responsibility for lost, delayed, or damaged items during delivery.
The Promoter is not responsible for any additional costs incurred by the winner in relation to the prize.
9. General Conditions
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This promotion is in no way sponsored, endorsed, administered by, or associated with Instagram.
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By entering, participants release Instagram from any responsibility related to the promotion.
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The Promoter reserves the right to verify entries and disqualify any entrant who tampers with the entry process or breaches these Terms & Conditions.
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Personal information supplied during the course of this promotion will only be used for administering the promotion and in accordance with the Promoter’s Privacy Policy.
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The Promoter reserves the right to amend, suspend, or cancel the promotion at any time without prior notice.
10. Contact
For any questions relating to the promotion, contact hello@pepbrands.co or message @eat_pep on Instagram.
Crushes Bouquet Giveaway Competition Terms & Conditions
• Entry is open to Australian residents aged 18 years and over.
• To enter, participants must reply to this email with their name, delivery address, and who they would gift the flowers to and why.
• Competition closes 11:59pm AEST on Monday 9 February.
• One (1) winner will be selected at random and notified on Tuesday 10 February.
• The prize is one BIG LOVE bouquet from Crushes Flowers, valued at $129.
• Prize includes delivery within Melbourne only.
• The prize is not transferable, not redeemable for cash, and cannot be exchanged.
• Delivery will be arranged in time for Valentine’s Day, subject to availability.
• By entering, participants consent to their first name being used for winner announcement.
• This promotion is in no way sponsored, endorsed, or administered by, or associated with, any email platform or social media platform.
Discount Code Terms & Conditions – LOSTGRINDER
Eligibility
The LOSTGRINDER discount code is available to customers making purchases at eatpep.com.
Discount Offer
The code provides 20% off one Pepper Grinder.
The discount applies to one-time purchases only.
The code applies to the grinder only and does not apply to combos or other products.
Single Use
The code is limited to one use per customer. Once redeemed, it cannot be used again by the same customer.
Exclusions
• The code cannot be used in conjunction with any other discount, promotion, or offer.
• The discount does not apply to shipping fees or taxes (unless otherwise stated).
• The code applies to the Pepper Grinder only and does not apply to other products.
Redemption
The code must be entered at checkout to receive the discount.
It cannot be applied retrospectively to past orders.
Validity
The LOSTGRINDER discount code is valid from 23 January until 31 January (AEDT), unless withdrawn earlier.
Pep Brands Pty Ltd reserves the right to amend, withdraw, or cancel the discount code at any time without prior notice.
No cash alternative is available.
General
By using the code, customers agree to these Terms & Conditions, along with Pep’s general Terms of Service and Privacy Policy.
Discount Code Terms & Conditions – PASSTHEPEP
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Eligibility
The PASSTHEPEP discount code is available to customers making purchases at eatpep.com. The code may be shared with friends and family, subject to these Terms & Conditions. -
Discount Offer
The code provides 10% off a qualifying order.
For new customers, the code applies to their first order only.
Returning customers may use the code for one order only.
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Single Use
The code is limited to one use per customer. Once redeemed, it cannot be used again by the same customer. -
Exclusions
The code cannot be used in conjunction with any other discount, promotion, or offer.
The discount does not apply to gift cards, shipping fees, or taxes (unless otherwise stated). -
Redemption
The code must be entered at checkout to receive the discount. It cannot be applied retrospectively to past orders. -
Validity
Pep reserves the right to amend, withdraw, or cancel the PASSTHEPEP discount code at any time without prior notice.
No cash alternative is available.
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General
By using the code, customers agree to these Terms & Conditions, along with Pep’s general Terms of Service and Privacy Policy.
Changes: We reserve the right to modify or cancel this promotion at any time without prior notice.
Broadsheet Access Promotion
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Open to Australian residents only.
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One (1) prize pack will be awarded.
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The prize is not transferable, exchangeable, or redeemable for cash.
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The total retail value of the prize is approximately $195.
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To be eligible to win, entrants must sign up to the Pep mailing list and follow @eat_pep on Instagram. The winner will be verified against these eligibility criteria before being announced. If the drawn entrant has not completed both requirements, another winner will be drawn until the criteria are met.
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Entries open [insert start date] and close [insert end date] at 11.59pm AEDT.
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The winner will be selected and notified by Broadsheet.
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The prize draw will be conducted in accordance with Broadsheet’s standard competition Terms & Conditions.
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The prize will be shipped to the Australian address provided by the winner within one (1) week of acceptance.
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The promoter (Pep) takes no responsibility for lost or damaged items during delivery.
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The promoter is not responsible for any additional costs incurred by the winner in relation to the prize.
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By entering, participants agree to receive marketing emails from Pep. Entrants can unsubscribe at any time. Personal information will be handled in accordance with Pep’s Privacy Policy.
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The winner will be chosen and the prize sent before 31 January 2026
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The promoter is Pep Brands Pty Ltd (ABN 58672888130, PO Box 286 Fairfield VIC 3078).
Pep $100 Showbag Giveaway – Terms & Conditions
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Promoter
The promoter is Pep Brands Pty Ltd (Pep), Melbourne, Victoria, Australia. -
Eligibility
Entry is open to Australian residents aged 18 years or over. Employees of Pep Foods Pty Ltd and their immediate families are not eligible to enter. -
How to enter
To enter, participants must sign up to the Pep mailing list via the QR code displayed at the Big Design Market during the promotion period. One entry per person. -
Promotion period
Entries open at the start of the Big Design Market (November 28 2025) and close at the end of the final market day (November 30 2025). -
Prize
One (1) winner will receive a Pep showbag valued at AUD $100. The prize is not transferable or exchangeable and cannot be redeemed for cash. -
Draw details
The winner will be selected at random and drawn at the conclusion of the Big Design Market. The winner will be notified via the email address used to enter within five (5) business days of the draw. -
Unclaimed prize
If the winner does not respond within seven (7) days of notification, Pep reserves the right to redraw the prize. -
Privacy
By entering, participants agree to receive emails from Pep. Personal information will be handled in accordance with Pep’s Privacy Policy. Entrants may unsubscribe at any time.
General
No purchase is necessary to enter. This promotion is not sponsored, endorsed or administered by the Big Design Market. No permit is required for this promotion.