Shipping Policy

We currently ship to Australia, New Zealand and the United States.

Orders are processed within 1-2 business days, then handed to our carrier. You'll get an email with tracking info as soon as your order ships — tracking may take a little longer to activate for orders placed on a weekend.

We use a standard flat fee to keep things as simple and affordable as possible. Promise.

Australia

• Flat rate: $7.50 AUD
• Standard delivery: 3-5 business days
• Free shipping on orders over $75 AUD
• Express post also available; rate and delivery time confirmed at checkout
• Orders placed on a Friday ship the following week

United States

• Standard Delivery: 3-5 business days — flat rate $5 USD
• Express Delivery: 2 business days — flat rate $15 USD

New Zealand

• Flat rate: $15 NZD
• Standard delivery via international mail: 5-10 business days

Incorrect Addresses

Please double-check your delivery address at checkout. Where an error was made on your end, we may need to charge an additional fee to reorder or reship — and please also double-check the address on your order confirmation email if a delivery goes missing, since this is the most common cause.

Shipping costs can’t be refunded where the error is out of our control, including an invalid or incomplete delivery address entered at checkout or an uncollected parcel returned to us.

It's the recipient's responsibility to ensure correct delivery details are provided and/or that parcel collection is arranged within the required timeframe.

If Your Order Doesn't Arrive

If your order is marked as delivered but you can’t find it, check around your property and with neighbours or building management, who may have collected it for you — packages are sometimes marked delivered slightly before they physically arrive. Also check for any emails or SMS from the carrier, in case delivery was made to a local post office or drop-off point instead. Still no luck? Contact the carrier, or reach out to us at hello@pepbrands.co and we’ll help.

Returns

We're in the business of better food experiences. If you have a functional issue with your ordered product, let us know via email to hello@pepbrands.co (please include a photo of the item and your order number) and we'll replace or refund it.  

At this time, we do not accept returns for change of mind purchases. 

Refunds are issued to your original payment method once approved; please allow 5-10 business days for the funds to appear, depending on your bank.